Shipping policy
Wholesale Salt Tiles ships Himalayan salt tiles, salt bricks, and adhesive. This policy explains order processing, delivery estimates, shipping charges, and what to do if a shipment has a problem.
Where we ship
Our current online shipping destinations include the United States and Canada. Available shipping options depend on the product, order size, and delivery address. Enter your address at checkout to see the options for your order. Contact us before ordering for other destinations or if no rate is available.
Freight shipments cannot be delivered to P.O. Boxes. Service may be limited for remote or restricted locations.
Order processing
- Orders placed before 2:00 p.m. Eastern Time on business days are typically processed and shipped the same day.
- Orders placed after the cutoff may be processed the next business day.
- Most orders are processed within 0–1 business day.
- We do not process or ship orders on weekends or major holidays.
You will receive a shipping confirmation email with tracking information once your order ships.
Delivery estimates
For U.S. orders, our usual total estimated delivery time is 3–5 business days, including the 0–1 business day processing period. Delivery dates are estimates and can vary by destination, carrier, weather, holidays, order size, or freight arrangements.
For Canadian orders, our usual total estimated delivery time is 6–8 business days, including the 0–1 business day processing period. Delivery dates are estimates and may vary by destination, carrier, service, weather, holidays, freight arrangements, or customs processing. Contact us before placing a time-sensitive or bulk order.
If we cannot ship within the stated timeframe, we will notify you and provide delay, cancellation, and refund options as required by applicable law.
Shipping charges
We do not offer free shipping on any product or order. Shipping charges apply to all orders, including single items, samples, bulk orders, and shipments to the United States and Canada.
Shipping charges depend on the products, order weight, delivery address, and selected service. Review the shipping charge displayed at checkout or in your agreed shipping quote before completing your purchase. If checkout does not show a shipping rate, contact us for a quote; an unavailable rate does not mean shipping is free.
Carriers and separate packages
We use UPS, FedEx, USPS, and freight carriers. The carrier depends on the shipment's size, weight, and destination. Products in the same order may ship separately, and you may receive more than one tracking number.
Bulk and freight delivery
Large orders and pallet shipments may travel by freight. Delivery appointments may be required. Residential delivery, liftgate service, or limited-access locations may involve additional charges. Contact us before ordering if you need these services so we can confirm the delivery arrangements and applicable fees.
Inspect the freight shipment at delivery and keep photos of any visible damage to products or packaging.
Canadian and other international orders
International customers are responsible for applicable customs duties, taxes, import fees, and brokerage charges imposed by the destination country. Customs processing can affect delivery time. Contact us before ordering if you need clarification about international shipping.
Damaged, missing, or delayed shipments
If your order arrives damaged, contact Sales@wholesalesalttiles.com within 48 hours of delivery with your order number and clear photos of the products and packaging. Keep the packaging while the claim is reviewed.
If tracking stops updating, a shipment appears lost, or delivery is significantly delayed, contact us. We will assist you with the carrier. Returns and damage claims are handled under our Refund and Return Policy. This reporting request does not limit rights that cannot be excluded under applicable law.
Address changes
Check that your delivery address is accurate and complete before ordering. If you notice an error, contact us immediately. Incorrect addresses can cause delays, lost packages, or additional shipping charges for which the customer is responsible, subject to applicable law. We may be unable to change the address after shipment.
Local pickup
Pickup may be available for certain orders. Contact us before ordering to confirm availability, the pickup location, and an appointment. Do not travel to an address without confirmation.
Contact us
Email: Sales@wholesalesalttiles.com
Website: WholesaleSaltTiles.com
Wholesale Salt Tiles
46 Lyon Place
Staten Island, NY 10314
United States