Refund Policy

Refund & Return Policy

At Wholesale Salt Tiles, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

We accept returns within 15 days of the delivery date.

To qualify for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in the original packaging.

  • Include proof of purchase or order number.

  • Not be damaged due to misuse, improper handling, or customer negligence.

Please do not return products without contacting us first for return authorization.

Non-Returnable Items

The following items are generally not eligible for return:

  • Sale or clearance items.

  • Custom-made or special-order products.

  • Products damaged by improper installation or handling.

  • Products returned after the 15-day return period.

Damaged or Defective Products

If your order arrives damaged or defective:

  1. Inspect your shipment immediately upon delivery.

  2. Take clear photos of the damaged product and packaging.

  3. Contact us within 48 hours of delivery.

  4. Include your order number and photos when contacting us.

We will review the claim and provide a replacement, exchange, or refund when applicable.

Refund Process

Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.

If approved:

  • Refunds are typically processed within 1–3 business days.

  • The refund will be issued to the original payment method used for the purchase.

Please note that your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Partial Refunds

In certain situations, partial refunds may be granted, including:

  • Items returned with missing parts or accessories.

  • Products not returned in original condition.

  • Items showing signs of use.

  • Returns received after the return period but accepted at our discretion.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card provider.

  3. Contact your bank, as processing times may vary.

If you have completed the above steps and still have not received your refund, please contact us for assistance.

Exchanges

We only replace products that are:

  • Damaged during shipping.

  • Defective upon arrival.

  • Incorrectly shipped by our team.

To request an exchange, please contact us before returning the item.

Gift Returns

If the item was purchased as a gift and shipped directly to you:

  • You may be eligible for store credit once the returned item is received and approved.

If the item was not marked as a gift:

  • Any refund will be issued to the original purchaser.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged.

  • The item is defective.

  • We shipped the wrong product.

Shipping charges are non-refundable unless the return is due to our error.

For returns of high-value items, we recommend using:

  • A trackable shipping service.

  • Shipping insurance.

We cannot guarantee receipt of returned items without tracking information.

Return Address

Please contact us before sending any return.

Wholesale Salt Tiles
46 Lyon Place
Staten Island, NY 10314
United States

Cancellations

Orders may be canceled before they have been shipped.

Once an order has been processed or shipped, it may no longer be eligible for cancellation and will be subject to our standard return policy.

To request an order cancellation, contact us as soon as possible.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us:

Wholesale Salt Tiles
Website: https://www.wholesalesalttiles.com
Email: Sales@wholesalesalttiles.com
Business Address:
46 Lyon Place
Staten Island, NY 10314
United States