Refund policy

This policy explains returns, refunds, exchanges, and cancellations for Himalayan salt tiles, salt bricks, and adhesive purchased from Wholesale Salt Tiles.

Return window and eligibility

We accept eligible returns within 15 days of delivery. Contact us at Sales@wholesalesalttiles.com for return authorization before sending any product back.

To qualify, your item must be unused, in its original condition and original packaging, and accompanied by your order number or proof of purchase. Products damaged by misuse, improper handling, installation, or customer negligence do not qualify for a standard return.

How to request a return

Email us with your order number, the product and quantity you want to return, and the reason for the return.
Wait for return authorization and shipping instructions.
Pack the authorized items securely in their original packaging. Keep your return tracking information.

Wholesale Salt Tiles
46 Lyon Place
Staten Island, NY 10314
United States

Items generally not eligible for return

Sale or clearance items.
Custom-made or special-order products.
Products damaged by improper installation or handling.
Products returned after the 15-day return period, unless we agree to accept them.

Damaged, defective, or incorrect items

Inspect your shipment when it arrives. If products are damaged or defective, please contact us within 48 hours of delivery with your order number and clear photos of the products and packaging. Contact us promptly if you receive the wrong product, and keep the packaging while we review the issue.

We will review your claim and provide a replacement, exchange, or refund when applicable. Exchanges are available for products damaged during shipping, defective on arrival, or incorrectly shipped by our team. Contact us before returning an item.

Return shipping costs

Customers pay return shipping costs unless the item arrived damaged, is defective, or we sent the wrong product. Original shipping charges are non-refundable unless the return is due to our error or a refund is otherwise required by applicable law.

For high-value returns, we recommend a trackable shipping service and shipping insurance. We cannot guarantee receipt of a returned item without tracking information.

Refunds and processing time

After we receive and inspect your return, we will email you the refund decision. Approved refunds are typically processed within 1–3 business days to the original payment method. Your bank or payment provider may take additional time to post the refund.

If a refund has not appeared, check your account and contact your payment provider or bank. If you still need help, email us with your order number.

Partial refunds

Partial refunds may apply to accepted returns with missing parts or accessories, items that are not in their original condition, items showing signs of use, or late returns accepted at our discretion.

Gift returns

If an item was marked as a gift and shipped directly to you, you may qualify for store credit after the return is received and approved. If it was not marked as a gift, any refund goes to the original purchaser.

Order cancellations

Contact us as soon as possible to request cancellation. Orders may be canceled before shipment, but an order already being processed may no longer be eligible for cancellation. Shipped orders are subject to this return policy. Any cancellation or refund rights required by applicable law remain available.

Your statutory rights

This policy, including its deadlines and exclusions, does not limit rights or remedies that cannot be excluded under applicable consumer law.

For delivery information, read our Shipping Policy.

Contact us

Email: Sales@wholesalesalttiles.com
Website: WholesaleSaltTiles.com